Terms of Service

1. Informational Use Only — Not Medical Advice

LabelBaby provides ingredient analysis, allergen detection, choking hazard context, heavy metals transparency data, and FDA recall alerts for informational purposes only. Our safety tiers (Avoid, Caution, Low Concern) reflect our ingredient database and AI assessment at the time of the scan. They do not constitute a medical diagnosis or clinical recommendation.

Always consult your pediatrician or a qualified healthcare provider regarding your child's diet, allergies, or any health concern. Never delay seeking medical advice based on information provided by this App.

2. AI-Powered Analysis & Accuracy

LabelBaby uses AI (GPT-5 nano, including its vision capability) to extract and interpret ingredient information from product labels. While we apply significant engineering effort to maximize accuracy, AI analysis has inherent limitations:

• Text on curved, damaged, or poorly lit labels may be misread.
• Ingredients may be misclassified, particularly for novel compounds.
• Product formulations change without notice — the physical label in your hand is always the authoritative source.
• Our ingredient database covers Avoid and Caution ingredients. Unlisted ingredients are not necessarily safe — they may simply not yet be in our database.

Always verify the physical label before feeding any product to your child, particularly if your child has known allergies or medical conditions. Do not rely solely on LabelBaby for allergen safety decisions.

Safe Alternatives

Safe Alternatives are available on Caution and Avoid result screens via a "Give me alternatives" button — they are never auto-generated, and AI is only invoked when you explicitly tap the button. Suggestions are produced from our product database combined with AI and validated against our catalogue before display; unverified suggestions are discarded. Safe Alternatives are an aid for discovery, not a guarantee of suitability for your specific child.

FDA Recall Data

Recall information is sourced from the FDA openFDA API, which we poll every 6 hours. Recall alerts are delivered to all users regardless of subscription status and are exempt from all push throttle limits. While we make best efforts to deliver timely recall notifications, LabelBaby is not a substitute for official FDA recall communications. Always check FDA.gov directly for confirmed recall information.

3. Eligibility & Accounts

You must be 18 years of age or older to create a LabelBaby account. By creating an account, you represent that you meet this requirement.

Account Creation & Linked Sign-In

You may create an account using email/password, Apple Sign-In, or Google Sign-In. If you use multiple sign-in methods with the same verified email address, they will be automatically linked to a single account. Your baby's profile, saved products, and subscription history will be consistent regardless of which method you use to sign in.

You are responsible for:

• The accuracy of baby profile information you provide (birth month/year, allergens, feeding stage)
• Keeping your login credentials secure and confidential
• All activity that occurs under your account

Notify us immediately at support@sothesllc.com if you believe your account has been compromised.

Account Deletion

You may delete your account at any time from Profile → Account → Delete Account. Account deletion is available to all users regardless of subscription status. Deletion requests are processed within 30 days.

4. Subscriptions & Billing

Subscription Plans

LabelBaby offers no free trial on either plan — payment is collected immediately when a plan is selected. No annual subscription plan is offered. The Lifetime plan is a non-consumable one-time purchase that does not renew and cannot be cancelled; it provides access through your baby's 24-month milestone. Full pricing and the cancellation process are displayed before any payment is confirmed.

Free Tier (Non-Paying Users)

Users who have never subscribed, or whose Monthly subscription has lapsed, may use LabelBaby on a free tier. On the free tier:

• No scans are permitted — the subscription paywall is shown on the first scan attempt, and scan results are not accessible without an active plan.
• Scan history, AI ingredient explanations, Safe Alternatives, AI food prep guidance, Symptom Log & CSV export, and Saved Products are not available.
• The home screen is viewable, but tapping any gated feature (scan, history, saved, alternatives) surfaces the paywall.
• FDA Recall Alerts and Child Milestone push notifications are always delivered to all users at no cost, and baby profile editing, account deletion, and feature requests remain always accessible.

Paid Subscriber Scan Cap

Active subscribers (Monthly or Lifetime) may perform up to 200 scans per calendar month. A soft warning banner is shown at 150 scans; at 200 scans, further scans are blocked until the count resets on the 1st of the following month. This cap exists solely to prevent abuse and does not affect the vast majority of users.

Billing & Cancellation

Purchases are managed and billed through your Apple ID (iOS) or Google Play account (Android) via RevenueCat. We do not store or process payment card data. The Monthly plan auto-renews unless canceled at least 24 hours before the end of the current billing period; the Lifetime plan is a one-time purchase with no renewal.

To cancel a Monthly subscription: iOS — Settings → Apple ID → Subscriptions → LabelBaby. Android — Google Play → Subscriptions → LabelBaby. You can restore purchases at any time from Profile → Subscription.

Cancellation Retention Offer

Monthly subscribers with a baby under 20 months who initiate cancellation may be offered a 20% Early Years discount. This discount is a retention offer only, applies to the Monthly plan only (Lifetime is a one-time purchase and cannot be cancelled), and is never displayed on the initial subscription screen.

Refunds

Refund requests for App Store purchases must be made directly to Apple. Refund requests for Google Play purchases must be made through Google Play. We have no ability to issue refunds outside of platform-managed processes.

5. Acceptable Use

You agree not to use LabelBaby to:

• Reverse engineer, decompile, or attempt to extract source code from the App
• Scrape, harvest, or systematically download our ingredient database or product data
• Use automated means (bots, scripts) to perform scans at scale
• Interfere with the App's infrastructure, servers, or security systems
• Upload harmful, illegal, or misleading content
• Circumvent subscription gates or scan limits through technical means
• Use the App to violate any applicable law or regulation

We reserve the right to suspend or terminate accounts that abuse the service or violate these terms, without prior notice.

6. Push Notifications

By using LabelBaby, you may receive the following push notification types:

• FDA Recall Alerts — delivered to all users (including free tier); cannot be disabled as they are safety-critical and are exempt from all push throttle limits
• Child Milestone Notifications — delivered to all users based on your baby's age
• Ingredient Classification Change Notifications — when an ingredient previously scanned for your baby is re-classified (e.g., a Low Concern ingredient is later flagged as Caution or Avoid), you are notified so you can re-evaluate any saved products containing it
• Scan Tip Notifications — active subscribers only; only sent when a flagged ingredient was actually detected in one of your scans
• Lifecycle & Subscription Notifications — trial reminders, win-back, annual upsell (subject to throttle and opt-out)

You may opt out of non-safety notifications at any time in your device's notification settings. Disabling all notifications will also disable FDA Recall Alerts; we strongly recommend keeping notifications enabled for safety-critical alerts.

App Rating Requests

LabelBaby uses a dual app rating system. Monthly and annual subscribers may see a pre-screen modal inviting feedback; if you choose to leave a review, the native iOS SKStoreReviewController or Android Play In-App Review dialog is presented. We do not know whether you actually submitted a review — Apple and Google do not share that information. A community rating card may also appear in the home feed for all users. Rating prompts respect platform limits (typically up to 3 times per 365-day period, separated by at least 120 days) and are mutually exclusive so you are never asked twice in the same session.

7. Feature Requests

You may submit feature requests via Profile → Help & Support → Feature Request. Submissions are sent to Sothes LLC and enter a moderation queue. Submitting a feature request does not create any obligation on our part to implement the feature. Submissions are subject to these Terms of Service.

8. Intellectual Property

The LabelBaby app, branding, ingredient database, AI prompt logic, UI designs, and all content are owned by Sothes LLC and are protected by applicable copyright, trademark, and trade secret laws. You receive a limited, revocable, non-transferable, non-exclusive license to use the App for personal, non-commercial purposes on a device you own or control.

You may not reproduce, distribute, modify, create derivative works of, or sublicense any portion of LabelBaby without our express written permission.

9. Third-Party Services

LabelBaby integrates third-party services including OpenAI (GPT-5 nano), RevenueCat, Firebase (Google), Firebase Analytics, Google Analytics, Google Ads, Meta (Meta Developer & Meta Ads), TikTok Ads, AppsFlyer, instally.io, PostHog, and Sentry. Your use of the App is also subject to the applicable terms and privacy policies of these providers where relevant. We are not responsible for the practices of third-party services beyond what is disclosed in our Privacy Policy.

TikTok Ads, Meta Ads, Google Ads, Google Analytics, Firebase Analytics, AppsFlyer, and instally.io are used solely for measuring install and subscription attribution to advertising campaigns. No personally identifiable information, raw health data, or baby profile data is shared with these providers — only categorized, structured event signals.

10. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• Scan results, ingredient assessments, or recall data will be complete, accurate, or current
• The App will be uninterrupted, error-free, or free from viruses or harmful components
• AI label extraction will correctly identify all ingredients on every product label
• Safe Alternatives will be suitable for your specific child's health needs

11. Limitation of Liability

To the maximum extent permitted by applicable law, Sothes LLC and its officers, employees, and affiliates are not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the App. This includes, without limitation, any health-related outcomes resulting from reliance on scan results, ingredient assessments, or recall alerts.

Our total aggregate liability for any claim arising out of these Terms or your use of the App shall not exceed the total amount you paid for the App in the 12 months preceding the claim, or $10 if you have not made any payments.

Some jurisdictions do not permit the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Sothes LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the App; (b) your violation of these Terms; or (c) your violation of any rights of another party.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the App shall be resolved exclusively in the courts of New Jersey, and you consent to personal jurisdiction in such courts.

We encourage you to contact us at support@sothesllc.com before initiating any formal dispute — most issues can be resolved quickly through direct communication.

14. Changes to These Terms

We may update these Terms to reflect new features, legal requirements, or changes to our services. Material changes will be communicated through an in-app notification at least 7 days before they take effect. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the App after changes take effect constitutes your acceptance of the updated Terms.

If you do not agree to the updated Terms, you may cancel your subscription and delete your account before the effective date.

15. Contact

Questions about these Terms? Contact us:

• Privacy enquiries: privacy@sothesllc.com
• General support: support@sothesllc.com

Sothes LLC · LabelBaby · New Jersey, United States